This position is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, APs, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation.
Typical Duties:
Field incoming help requests from end users in a courteous and professional manner
Record, track, and document the problem-solving process through to final resolution
Identify and learn software and hardware technology used and supported by the organization
Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
Familiarize end users on basic software, hardware, and peripheral device operation
Install, upgrade, and support desktops, laptops, printers, VMTs, network switches, cameras, wireless APs, Internet Circuits, VoIP, and other systems
Adhere to organizational asset, change, problem, and incident management processes
Track all IT/OT assets at assigned location
Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment
Provide regular status updates via email to site and IT/OT lead teams
Actively participate in IT/OT Team meetings
Requirements:
Demonstrated safety focus
Associates degree in information technology or equivalent combination of education and/or experience
Three plus years experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
Skilled and experienced supporting desktops, laptops, printers, switches, wireless APs, Internet Circuits, VoIP, VPN, general infrastructure etc.
Problem-solving skills and the ability to learn new technologies
Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems
Strong oral and written communication skills
Highly Valued Skills:
Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional
CCNA - Certified Cisco Network Associate or similar
Experience supporting the IT infrastructure needs of a manufacturing facility
Experience supporting the OT infrastructure needs of a manufacturing facility
Four-year degree in information technology or related field
Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory
COMPENSATION AND BENEFITS
Hourly contract rate range of $40.00 to $45.00 based on experience and qualifications, as well as geographical market and business considerations.
Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:
- Paid time off and holidays
- 401k & company match
- Flexible Health Care, Dependent Care, and Commuter Spending Accounts
- Employee Assistance Program
- Life & Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability
- Payroll advance program, Charitable donation match, Athletic event sponsorship,
- Referral reward program, and more
MORE ABOUT WIMMER SOLUTIONS
Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.