Operations Associate:
Recruiting and staffing of this is being handled by Corps Team on behalf of our client. This is direct hire full time, hybrid position with a full benefits package and an excellent work-life balance. Candidates must be based in the Northern Virginia area and able to work in the office in Alexandria, VA two days per week.
We are seeking a driven, professional and energetic team member with at least 1-3 years of operations, customer service, and event communication experience who seeks a fantastic opportunity for professional growth and entry into the agile business world. The Operations Associate will jump into a fast-paced position with a diverse range of responsibilities.
Your role may grow to include training operations, IT systems, client support, benefits management and marketing. Organizational skills and the ability to work independently will play a key role in this position.
The Operations Associate will jump into a fast-paced position with a diverse range of responsibilities that include:
Customer service - answer phones and email questions related to training events
Digital operations - work as part of a team to register students, apply discounts, and support our students
Virtual training support - act as a technical co-host to support our online training events
Customer relationship support- work as a team to connect with customers and ensure customer satisfaction
Community engagement, engagement with the agile and lean community through online and in person conferences, user groups and meetups
Office operations - As a key holder, support all aspects of office operations
Training event support - includes communication, catering coordination, logistics and materials set up
Other: Operational tasks to support our team as requested
Our ideal candidate has these self-managing qualities:
Detail-oriented with an independent capacity for follow through
Comfortable with change in a fast-moving, dynamic environment with a bias towards action
Exceptional communications skills, especially with professional email
Highly collaborative and team-oriented, especially in a virtual environment
Highly developed sense of integrity and commitment to customer satisfaction
Strong decision-making and analytical abilities
Strong technical skills are a huge plus - proficiency with the Microsoft Office and Google suites, as well as collaboration tools like Zoom, etc.
Benefits:
Paid Federal Holidays
Paid vacation and personal leave
Paid family / parental leave
Health, dental and vision insurance
Short term disability insurance
401k with 3% company contribution
Laptop and all office productivity tools provided
Work remotely the majority of the time
Quarterly bonuses based on company performance