Job Title: 3rd Line Infrastructure Engineer
Location: Cirencester (Hybrid + Field Work)
Salary: Up to £40,000 + Car Allowance or Company Vehicle
About Us:My Client who is a rapidly growing Managed Service Provider (MSP) with a reputation for delivering exceptional IT services to a diverse range of clients. Based in Cirencester, they pride ourselves on our collaborative culture and commitment to employee development. As our team expands, we re looking for a talented and motivated
3rd Line Infrastructure Engineer to join us on this exciting journey.
The Role:This hybrid position offers the best of both worlds the dynamic environment of on-site fieldwork combined with hands-on helpdesk responsibilities. You ll be the technical backbone of our team, tackling complex infrastructure challenges, supporting client sites, and ensuring our service desk continues to deliver world-class support.
As our service desk grows, this role comes with
clear progression into a Team Lead position, giving you the chance to shape the future of our support operations.
Key Responsibilities: - Delivering 3rd line support for complex technical issues, both remotely and on-site.
- Managing and maintaining client infrastructure, including servers, networks, and cloud environments.
- Acting as a technical escalation point for 1st and 2nd line engineers.
- Assisting with project implementation and infrastructure upgrades.
- Building strong relationships with clients to ensure outstanding service delivery.
- Providing mentorship and guidance to junior team members as you transition into leadership responsibilities.
What We re Looking For: - Strong experience in 3rd line support within an MSP or similar environment.
- Expertise in Microsoft environments, including Microsoft 365 suite, Active Directory, and Windows Server.
- Solid networking knowledge (DNS, DHCP, firewalls, and VPNs).
- Experience with virtualisation technologies (VMware/Hyper-V).
- Experience with phones VIOP phones systems (Gamma Horizon)
- Knowledge of Network Security (Barracuda Networks, SentinelOne)
- A proactive, client-focused mindset with excellent problem-solving skills.
- A full UK driving licence (essential for on-site work).
What s In It For You? - Competitive salary of up to £40,000.
- Additional car allowance or a company vehicle for on-site visits.
- Hybrid working model for a better work-life balance.
- Defined career progression path to Team Lead as the service desk grows.
- Support for professional development, including certifications.
- A friendly, supportive team culture where your ideas and contributions are valued.
Join Us:If you re ready to take the next step in your career and want to grow with a forward-thinking MSP, we d love to hear from you. Apply now and help us continue to build a world-class IT service team.
Recruiter: Callum Thompson
